Terms of Service

By accessing or using ReCaller, including any website, dashboard, API, phone number, white-label environment, agency workspace, booking flow, transcript view, website-import tool, or related service (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service.

If you use the Service on behalf of a company, agency, client, or other entity, you represent and warrant that you have authority to bind that entity, and "you" includes both you and that entity.

To use the Service, you must:

• Be at least 18 years old or the age of majority in your jurisdiction.
• Provide accurate, current, and complete registration, billing, and business information.
• Maintain the security of your account credentials, devices, and connected third-party accounts.
• Notify us promptly of any suspected unauthorized access or misuse.
• Have all rights, permissions, consents, and authorizations needed for the businesses, clients, phone numbers, websites, calendars, domains, logos, SMTP accounts, CRM accounts, and other resources you connect to the Service.

You are responsible for all activity conducted through your account, agency account, sub-accounts, invited users, contractors, employees, and client workspaces.

ReCaller may provide, among other things:

• AI-powered answering, call handling, call routing, call transfer, and missed-call workflows.
• Call recordings, transcripts, live transcript views, summaries, analytics, and related reporting.
• SMS messages, booking-link messages, follow-up texts, and thank-you communications.
• Appointment and availability workflows through Google Calendar, Square, and other booking providers.
• CRM and workflow integrations, including contact, deal, note, task, opportunity, job, or work-item syncing.
• Website crawling, website content extraction, AI-generated setup drafts, and auto-filled business settings.
• Phone number discovery, number assignment, number inventory, and third-party number procurement.
• Agency account management, white-label branding, custom domains, domain aliases, invite flows, and SMTP-based email sending.

The Service is offered on an "as available" basis. We may add, remove, suspend, change, or discontinue any feature, integration, workflow, plan, or part of the Service at any time, with or without notice.

You are solely responsible for:

• All business information, call handling rules, greetings, FAQs, pricing, hours, service areas, contact details, transfer rules, destination phone numbers, booking instructions, and messages configured in the Service.
• Reviewing and approving all AI-generated outputs, transcripts, summaries, setup drafts, bookings, CRM syncs, and communications before relying on them.
• Keeping your own records and backups of data, settings, leads, messages, and call outcomes.
• Ensuring the Service is suitable for your use case and not using it for emergency services, life-safety functions, high-risk decisions, or any use where failures could cause injury, death, or major property damage.
• Your relationships with your callers, customers, leads, invitees, agency clients, and end users.

The Service uses AI and automated systems that may produce inaccurate, incomplete, delayed, duplicated, misleading, off-brand, or inappropriate outputs. This includes, without limitation, call handling, transcripts, summaries, FAQs, setup drafts, bookings, booking links, transfer decisions, follow-up messages, CRM sync payloads, and other generated or automated outputs.

You must independently review and verify all outputs before relying on them. The Service is a tool, not a substitute for human review, professional judgment, or legal, tax, financial, medical, emergency, or regulatory advice.

The Service may connect to or rely on third parties, including telephony providers, payment processors, calendar providers, booking systems, CRM systems, email and SMTP providers, OAuth providers, analytics services, website hosts, and other external platforms. Examples in our current product include Twilio, Stripe, Google, Square, and third-party CRM platforms.

• Your use of third-party services is subject to those providers' own terms, policies, fees, consent rules, and technical limits.
• You authorize us to access, use, modify, transmit, and store data from connected services as needed to provide the Service.
• If a third-party service suspends access, changes APIs, rejects credentials, enforces a policy, rate limits, revokes tokens, filters messages, or suffers downtime, our Service may fail, degrade, or become unavailable without liability to us.
• We are not responsible for third-party outages, data loss, duplicate records, calendar conflicts, CRM delivery failures, billing issues, fraud screening, blocked domains, spam filtering, or other third-party acts or omissions.

If you submit a website URL or other external source for setup generation, you authorize us to access, crawl, fetch, analyze, process, and store content from that source to generate drafts, settings, content suggestions, and related outputs for your account.

• You represent and warrant that you have the right to authorize that access and processing.
• You are solely responsible for the legality, accuracy, ownership, and use of any imported or generated content.
• Generated setup drafts are suggestions only. They may contain errors, omissions, outdated information, third-party references, incorrect pricing, incorrect hours, incorrect contact details, or content that should not be used.
• You must review all imported and generated material before publishing, enabling, or relying on it.

Paid plans are billed in advance through our payment providers. Unless otherwise stated in writing, all fees are non-refundable except as required by law, exclusive of taxes, and subject to change. You are responsible for all taxes, duties, levies, and carrier or provider charges associated with your use of the Service.

You must not use the Service to:

• Violate any law, regulation, carrier rule, or third-party policy.
• Engage in fraud, deception, impersonation, harassment, abuse, stalking, or unlawful surveillance.
• Send spam, unlawful marketing communications, robocalls, or messages without required consent.
• Process emergency calls, critical dispatching, crisis response, or other high-risk or safety-critical matters.
• Upload or connect content, domains, logos, websites, or credentials you do not own or control.
• Reverse engineer, scrape, probe, benchmark, copy, resell, sublicense, or otherwise misuse the Service except as expressly permitted by us.
• Circumvent plan limits, number assignment rules, security controls, billing requirements, or trial restrictions.

We may suspend, restrict, disable, or terminate your account, any sub-account, any business workspace, any white-label environment, any phone number, or any feature immediately, with or without notice, for any reason or no reason, and without liability to you.

Without limiting the foregoing, we may act immediately if we suspect non-payment, trial abuse, fraud, unlawful use, security risk, spam, carrier risk, intellectual property complaints, domain conflicts, impersonation risk, or any activity that could create legal, reputational, operational, or financial exposure for us or our providers.

On suspension or termination, we may revoke access, delete or disable settings, disconnect third-party services, release or reclaim numbers, disable white-label routing, cancel pending invites, and delete data in accordance with our retention practices. You remain responsible for all fees, charges, claims, and obligations arising before or after termination.

Your use of the Service is also governed by our Privacy Policy. You instruct us to process the data you provide or connect to the Service, including call data, transcripts, messages, calendar data, booking data, CRM data, branding assets, and website content, as reasonably necessary to operate and improve the Service.

You acknowledge that no online service is completely secure. We do not guarantee absolute security, uninterrupted retention, or recovery of any data. You are responsible for your own backups and record retention.

The Service, including our software, workflows, dashboards, designs, APIs, branding, documentation, and related intellectual property, is owned by ReCaller or its licensors and protected by law. Subject to these Terms, we grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for your internal business purposes.

You retain your rights in content you lawfully provide to the Service, but you grant us a worldwide, non-exclusive, royalty-free license to host, process, copy, transmit, display, adapt, and use that content as needed to provide, support, secure, and improve the Service.

Any feedback you provide may be used by us without restriction or obligation to you.

To the maximum extent permitted by law, the Service, all AI outputs, all telephony functions, all integrations, all white-label features, all setup-generation features, all trials, demos, previews, and beta features are provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express, implied, statutory, or otherwise.

We disclaim all implied warranties, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, accuracy, quiet enjoyment, and that the Service will be uninterrupted, error-free, secure, timely, or suitable for your needs.

Nothing in these Terms excludes, restricts, or modifies any guarantee, condition, warranty, right, or remedy that cannot lawfully be excluded or limited under applicable law, including under the Australian Consumer Law. To the maximum extent permitted by law, and except for liability that cannot lawfully be excluded:

• ReCaller is not liable for any indirect, incidental, special, exemplary, punitive, or consequential loss or damage, or for any loss of revenue, profit, business, customers, leads, bookings, contracts, data, goodwill, reputation, opportunity, anticipated savings, or business interruption.
• ReCaller is not liable for missed calls, dropped calls, forwarding failures, transfer failures, carrier issues, number unavailability, number reassignment, regulatory rejection, recording failures, transcript errors, SMS failures, email failures, booking mistakes, double bookings, calendar conflicts, CRM sync errors, website crawl errors, setup-draft errors, domain routing failures, white-label issues, SMTP issues, invite delivery failures, token revocations, or third-party platform outages or actions.
• ReCaller is not liable for content, instructions, settings, assets, credentials, domains, branding, notices, consents, websites, or data supplied, connected, approved, or relied on by you, your users, your agency, your clients, or your end users.
• ReCaller is not liable for agency, reseller, or white-label losses such as lost reseller margin, client churn, client refunds, client credits, lost downstream contracts, failed migrations, offboarding disputes, white-label brand damage, impersonation allegations, domain or DNS disputes, sender reputation damage, or mailbox blacklisting.
• ReCaller is not liable for any obligation, liability, or remedy that arises solely from terms, representations, warranties, SLAs, service credits, or commitments that you or your agency make to any client, prospect, invitee, or end user and that exceed these Terms.
• ReCaller is not liable for any claim arising from free trials, demos, test environments, preview features, beta features, or no-fee services to the maximum extent permitted by law.
• If ReCaller is found liable to you for any claim arising out of or relating to the Service, ReCaller's aggregate total liability will not exceed the total amount of fees actually paid by you to ReCaller for the specific Service giving rise to the claim during the 3 months immediately preceding the event giving rise to the claim.

For agency, reseller, or white-label use, that liability cap applies in the aggregate across the agency account and all related businesses, sub-accounts, white-label tenants, client environments, invited users, and downstream claimants. The cap is a single overall cap and is not increased or multiplied by the number of accounts, clients, brands, phone numbers, domains, claims, incidents, or theories of liability.

Where any non-excludable guarantee applies and our liability can be limited, our liability is limited, at our option, to re-supplying the relevant services or paying the cost of having those services supplied again.

You indemnify, defend, and hold harmless ReCaller, its affiliates, personnel, contractors, providers, and licensors from and against all claims, actions, liabilities, losses, damages, judgments, penalties, regulatory demands, fines, costs, and expenses (including legal fees on a full indemnity basis) arising out of or related to:

• Your use of the Service or any use of the Service under your account, agency, sub-account, or white-label environment.
• Your business content, domains, logos, SMTP settings, websites, data, credentials, instructions, or connected third-party accounts.
• Any allegation that your branding, domains, content, websites, instructions, or use of the Service infringes, misappropriates, violates, or otherwise harms any person or entity.
• Any failure by you to provide notices or obtain consents for calls, recordings, transcripts, SMS, email, marketing, privacy, or data processing.
• Any dispute, complaint, chargeback, claim, investigation, or regulatory action involving your callers, customers, leads, clients, invitees, end users, or agency-managed businesses.
• Any downstream promise, SLA, refund right, migration obligation, support obligation, security representation, or other commitment made by you or your agency to any client, prospect, invitee, or end user.
• Your violation of these Terms, applicable law, or any third-party terms or policies.

These Terms are governed by the laws of New South Wales, Australia, without regard to conflict of laws principles. You submit to the exclusive jurisdiction of the courts of New South Wales and the Commonwealth of Australia for disputes arising out of or relating to these Terms or the Service.

• Changes to Terms: We may update these Terms at any time. Updated Terms are effective when posted or when otherwise communicated by us. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.
• Assignment: You may not assign or transfer these Terms without our prior written consent. We may assign these Terms freely.
• No waiver: A failure to enforce any provision is not a waiver.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• Entire agreement: These Terms, together with any applicable order forms, plan terms, and policies expressly incorporated by reference, form the entire agreement between you and ReCaller regarding the Service.
• Survival: Sections that by their nature should survive termination do survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnity, dispute, and general provisions.

For questions about these Terms, please contact us: