Terms of Service

Last Updated: October 26, 2025

1. Acceptance of Terms

By accessing or using ReCaller's AI receptionist service ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

2. Description of Service

ReCaller provides an AI-powered virtual receptionist service that:

  • Answers incoming phone calls on your behalf
  • Schedules appointments through calendar integration
  • Handles basic customer inquiries
  • Provides call transcripts and analytics
  • Sends SMS messages to callers

3. Account Registration

To use the Service, you must:

  • Provide accurate, current, and complete information during registration
  • Maintain the security of your account credentials
  • Be at least 18 years old or the age of majority in your jurisdiction
  • Notify us immediately of any unauthorized use of your account

You are responsible for all activities that occur under your account.

4. Google Calendar Integration

When connecting your Google Calendar to ReCaller:

  • You grant us permission to access and modify your calendar on your behalf
  • We will only access calendars you explicitly authorize
  • We will use calendar access solely to schedule and manage appointments
  • You can revoke calendar access at any time through your Google account settings
  • You are responsible for ensuring you have the right to share calendar information

5. Phone Number and Calls

5.1 Phone Number Assignment

We provide you with a phone number for the Service. This number remains our property and may be reassigned if your account is terminated.

5.2 Call Recording

All calls handled by ReCaller are recorded and transcribed. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction. You must inform callers that calls may be recorded.

5.3 Prohibited Uses

You may not use the Service to:

  • Make unsolicited marketing or telemarketing calls
  • Engage in fraudulent, illegal, or harmful activities
  • Harass, threaten, or abuse others
  • Violate any applicable laws or regulations
  • Impersonate any person or entity

6. Fees and Payment

You agree to pay all fees associated with your subscription plan. Fees are:

  • Billed in advance on a monthly or annual basis
  • Non-refundable except as required by law
  • Subject to change with 30 days' notice
  • Exclusive of applicable taxes, which you are responsible for

Failure to pay may result in suspension or termination of your account.

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. By using the Service, you consent to our collection and use of information as described in the Privacy Policy.

8. Intellectual Property

The Service and its content (excluding your data) are owned by ReCaller and protected by intellectual property laws. You may not:

  • Copy, modify, or distribute our technology
  • Reverse engineer or attempt to extract source code
  • Remove proprietary notices
  • Use our trademarks without permission

9. Service Availability

We strive to provide reliable service but do not guarantee:

  • Uninterrupted or error-free operation
  • That defects will be corrected immediately
  • Compatibility with all devices or networks
  • Specific uptime percentages (except as specified in SLA agreements)

We reserve the right to modify or discontinue the Service with reasonable notice.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • ReCaller is provided "AS IS" without warranties of any kind
  • We are not liable for indirect, incidental, or consequential damages
  • Our total liability shall not exceed the fees paid by you in the last 12 months
  • We are not responsible for missed calls, scheduling errors, or AI misunderstandings
  • You are responsible for backup of your data

11. Indemnification

You agree to indemnify and hold ReCaller harmless from any claims, damages, or expenses (including legal fees) arising from your use of the Service, violation of these Terms, or violation of any rights of third parties.

12. Termination

Either party may terminate this agreement:

  • You may cancel your subscription at any time through your account settings
  • We may terminate for breach of these Terms
  • We may terminate with 30 days' notice for any reason

Upon termination, your access will cease, and your data will be deleted according to our data retention policy.

13. Dispute Resolution

Any disputes arising from these Terms shall be:

  • First attempted to be resolved through good-faith negotiation
  • Governed by the laws of Australia
  • Subject to the exclusive jurisdiction of Australian courts

14. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes via email or through the Service. Continued use after changes constitutes acceptance of the modified Terms.

15. General Provisions

  • Entire Agreement: These Terms constitute the entire agreement between you and ReCaller
  • Severability: If any provision is found invalid, the remaining provisions continue in effect
  • No Waiver: Failure to enforce any right does not waive that right
  • Assignment: You may not assign these Terms without our consent

16. Contact Information

For questions about these Terms, please contact us:

Email: admin@recaller.com.au

Website: www.recaller.com.au/contact

By using ReCaller, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.