1. Introduction
ReCaller ("we," "our," or "us") operates an AI-powered receptionist service. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, phone number)
- Business information (business name, address, operating hours, business description)
- Google Calendar data (when you connect your calendar)
- Payment information (processed securely through third-party payment processors)
2.2 Information Collected Automatically
- Transcripts of calls made by the AI
- Usage data and analytics
- Device information and IP addresses
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect to:
- Provide and maintain our AI receptionist service
- Process and manage appointments through your connected calendar
- Handle incoming calls and messages on your behalf
- Improve and optimize our service
- Send you service-related communications
- Comply with legal obligations
4. Google Calendar Integration
When you connect your Google Calendar:
- Our AI will access your calendar to check availability and schedule appointments
- Our AI will create, read, and update calendar events on your behalf
- We only access calendars you explicitly authorize
- You can revoke calendar access at any time through your Google account settings
- We comply with Google's Limited Use Requirements for Calendar API data
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with:
- Service providers (e.g., Twilio for phone services, OpenAI for AI processing)
- Law enforcement when required by law
- Business partners with your explicit consent
6. Data Security
We implement industry-standard security measures to protect your data, including encryption in transit and at rest, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Transcripts of calls are retained according to your subscription plan and settings.
8. Your Rights
You have the right to:
- Access and receive a copy of your personal data
- Correct inaccurate or incomplete data
- Delete your account and associated data
- Object to or restrict processing of your data
- Revoke Google Calendar access at any time
- Opt-out of marketing communications
9. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect information from users under 18.
10. Legal Compliance
ReCaller operates in compliance with all applicable laws and regulations, including:
- New South Wales (NSW) state laws and regulations
- Australian Federal privacy laws including the Privacy Act 1988 (Cth)
- Australian Privacy Principles (APPs)
- Any other relevant state and federal legislation applicable to telecommunications and data protection in Australia
11. Advertising and analytics (Meta Pixel)
We use Meta Pixel only on our public marketing pages (for example, the home page, contact page and public help page). The Pixel is not loaded inside the signed‑in Dashboard or any authenticated areas of the product.
When active, the Meta Pixel may collect information such as the page URL, referrer, your IP address, browser and device information, and events like PageView. This information is sent to Meta Platforms, Inc. and may be used for analytics, ad measurement and retargeting in accordance with Meta’s Data Policy.
- Purpose: to understand how visitors engage with our public pages and to measure the effectiveness of our marketing.
- Scope: public pages only; no tracking within the Dashboard or authenticated product surfaces.
- Sharing: data is transmitted to Meta Platforms, Inc.; see Meta’s Data Policy at https://www.facebook.com/privacy/policy/.
- Your choices: you can manage ad preferences in your Meta account, use industry opt‑out tools (e.g., aboutads.info/choices or youronlinechoices.eu), or block/clear marketing cookies in your browser settings.
Where required by local law (e.g., in the EEA/UK), we will only activate the Pixel after obtaining consent.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have questions about this Privacy Policy, please contact us at:
Google API Services User Data Policy
ReCaller's use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.